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For WordPress security or bug fixes, we typically need wp-admin access and cPanel or SFTP credentials. For migrations, we need access to both the source and destination servers. We'll give you a precise requirements list for your specific project — and we never store or share credentials after the work is done.

Timelines vary by project type: Bug fixes & malware removal: 24–48 hours. Speed optimization: 24 hours. Site migration: 2–3 days. New WordPress website: 7–30 days depending on scope. Mobile apps: 4–12 weeks. We'll confirm the timeline before starting and hit it.

Absolutely. We take a full backup before touching anything — database, files, and all media. For live-site work, we use staging environments wherever available. Our migration process is zero-downtime by design: the old site stays live until the new one is verified and ready.

Yes. Every project includes a post-delivery support window (3–7 days depending on scope) for any issues that arise. For long-term support, we offer monthly maintenance packages covering updates, backups, uptime monitoring, and priority response. Ask about our maintenance plans during initial consultation.

We offer an unconditional satisfaction guarantee — if the agreed deliverables aren't met, you get a full refund. In 10+ years and 3,700+ projects, we've never had to issue one because we don't mark a project complete until you're satisfied. Our 5.0 rating across thousands of reviews reflects that commitment.

Yes — clients across the US, UK, Europe, Australia, and beyond work with us daily. We maintain flexible hours and our average response time of under 2 hours holds across time zones. For urgent projects we offer off-hours availability with advance notice.